Top Award for Customer First

The 'Customer First' department has won top honours by winning a national excellence award.

It handles residents information, problems and concerns for Medway Council as well as other local authorities.
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The Customer First department can be contacted by dialling 333333 (advertised to the right of this blogsite) and should always be your first point of contact if you have a problem or a concern.
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Here are a few statistics about the call centre;
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73% customer satisfaction
over 80% of resident contacts dealt with on a 'one and done' basis
over 2,500 emails received every month
65,000 calls received each and every month
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According to the statistics, this means approximately 47,450 people are happy with the telephone service, with 52,000 people having their issue resolved by dealing with just one person.
Remember, this is all within a month!!
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I have dealt with the Customer First team on several occasions and have had nothing but excellent service from them.
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Please click on this link for the full story from the Medway Council website.
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posted by matt bright.